AutoInc January 2014 : Page 5

T RAINING , T OOLING , I NFORMATION Learn three factors to help your shop be as efficient as possible in diagnostics. By Pete Rudloff W e expect to complete test-ing inside of an hour in most cases in my shop. Even for the hard jobs, it is our rule of thumb. I get asked all the time how it is that a small shop can be so efficient and accurate at diag-nostics. There is no single answer, but there is a general philosophy of service readiness that will give any shop a pretty good chance of get-ting cars diagnosed accurately and efficiently. Accuracy and efficiency are the two areas of any business where the most revenue is gener-ated or lost. There are three main ingredients that go into fixing a car accurately and efficiently: training, tooling and information. While a car may still get fixed if one or more ingredients is missing, you can bet that when a car does not get fixed, one or more of these ingredients is always miss-ing. These ingredients are the back-bone of any service readiness philosophy. Information Information is simply that. It comes in the form of the popular information systems such as Alldata, Mitchell1, Identifix and others. It is also gleaned from the original equipment manufacturer (OEM) directly in some cases and even found online using search engines. From information systems, we get everything from service intervals and torque specs, to data BUS wiring diagrams, component locations and, most importantly, theory of operation. Of the three ingredients, information is gener-ally the cheapest to acquire. Training Training is the accumulation of a technician’s experiences and what they learned either through schooling, reading or life experi-ences. While it is not as easy to gauge training levels as it is to identify information preparedness, training is usually the largest vari-able in a car getting fixed effi-ciently and accurately. When shop owners want to improve their bot-tom line through efficiency and ac-curacy, sending their team to the right training is a great start point. Tooling And finally shop tooling. This consists of everything from screw-drivers and wrenches to scan tools and scopes. Most technicians wouldn’t dare attempt to work on a modern car without a set of metric wrenches. Can you imagine a tech who showed up the first day for work and had just a pair of pliers, an adjustable wrench and a multi-bit screw driver? Nobody would take him (or her) seriously because they obviously weren’t prepared to work on cars at a professional level. Like the metric wrenches sitting in the toolbox, having the right scan tool is just as important if you are working on modern cars and want to be accurate and efficient. For complete competency with a scan tool, a shop needs to con-sider the value that fac-tory diagnostic New Scan capability brings to Tool Series the bay. OEMs mandate their deal-ers to have a certain scan tool that communicates completely with the vehicle they are working on. The OEMs know that accuracy in vehicle commu-nication lowers the chances that a diagnostic session is going to go awry, which saves them greatly in warranty claims. Because of this, each OEM mandates that their dealers own a factory-type scan tool. It is very logical to think that independent repair shops would benefit from these just as much as the manufacturer’s shops for the same reasons: accuracy and efficacy. The problem for the independ-ent repair shop is we often do not know what we need in regard to scan tools. Over the next 12 months we will discuss most of the manufacturers, specifically explaining what scan tools you need to be competent on that brand. ai Next month: Let’s talk about GM. M EET P ETE Rudloff kicks off new scan tool series for 2014 Pete Rudloff is a technician, writer and owner of Pete’s Garage Inc. in Newark, Del., a six-bay facility with more than 4,500 square feet. A gifted techni-cian with a passion for training, Pete created Delaware Training Group as a way to get smart technicians together in an environment that fosters learning. He is currently serving on ASA’s Mechanical Division Operations Committee and previ-ously served on the board of local trade groups as well as technical advisory posi-tions for local schools. Pete’s Garage has a reputation as a friend to the general auto shop with more than 40 local shops calling themselves Pete’s Garage cus-tomers. With a strong reputation for fixing difficult-to-fix cars, Pete’s Garage is more of a diagnostics destination than a maintenance shop. www.AutoInc.org | January 2014 A UTO I NC .5

Training, Tooling, Information

Pete Rudloff


Learn three factors to help your shop be as efficient as possible in diagnostics.

We expect to complete testing inside of an hour in most cases in my shop. Even for the hard jobs, it is our rule of thumb. I get asked all the time how it is that a small shop can be so efficient and accurate at diagnostics. There is no single answer, but there is a general philosophy of service readiness that will give any shop a pretty good chance of getting cars diagnosed accurately and efficiently. Accuracy and efficiency are the two areas of any business where the most revenue is generated or lost.

There are three main ingredients that go into fixing a car accurately and efficiently: training, tooling and information. While a car may still get fixed if one or more ingredients is missing, you can bet that when a car does not get fixed, one or more of these ingredients is always missing. These ingredients are the backbone of any service readiness philosophy.

Information

Information is simply that. It comes in the form of the popular information systems such as Alldata, Mitchell1, Identifix and others. It is also gleaned from the original equipment manufacturer (OEM) directly in some cases and even found online using search engines. From information systems, we get everything from service intervals and torque specs, to data BUS wiring diagrams, component locations and, most importantly, theory of operation. Of the three ingredients, information is generally the cheapest to acquire.

Training

Training is the accumulation of a technician’s experiences and what they learned either through schooling, reading or life experiences. While it is not as easy to gauge training levels as it is to identify information preparedness, training is usually the largest variable in a car getting fixed efficiently and accurately. When shop owners want to improve their bottom line through efficiency and accuracy, sending their team to the right training is a great start point.

Tooling

And finally shop tooling. This consists of everything from screwdrivers and wrenches to scan tools and scopes. Most technicians wouldn’t dare attempt to work on a modern car without a set of metric wrenches. Can you imagine a tech who showed up the first day for work and had just a pair of pliers, an adjustable wrench and a multibit screw driver? Nobody would take him (or her) seriously because they obviously weren’t prepared to work on cars at a professional level. Like the metric wrenches sitting in the toolbox, having the right scan tool is just as important if you are working on modern cars and want to be accurate and

For complete competency with a scan tool, a shop needs to consider the value that factory diagnostic capability brings to the bay. OEMs mandate their dealers to have a certain scan tool that communicates completely with the vehicle they are working on. The OEMs know that accuracy in vehicle communication lowers the chances that a diagnostic session is going to go awry, which saves them greatly in warranty claims. Because of this, each OEM mandates that their dealers own a factory-type scan tool. It is very logical to think that independent repair shops would benefit from these just as much as the manufacturer’s shops for the same reasons: accuracy and efficacy.

The problem for the independent repair shop is we often do not know what we need in regard to scan tools. Over the next 12 months we will discuss most of the manufacturers, specifically explaining what scan tools you need to be competent on that brand.

Next month: Let’s talk about GM.

MEET PETE

Rudloff kicks off new scan tool series for 2014

Pete Rudloff is a technician, writer and owner of Pete’s Garage Inc. in Newark, Del., a six-bay facility with more than 4,500 square feet. A gifted technician with a passion for training, Pete created Delaware Training Group as a way to get smart technicians together in an environment that fosters learning. He is currently serving on ASA’s Mechanical Division Operations Committee and previously served on the board of local trade groups as well as technical advisory positions for local schools. Pete’s Garage has a reputation as a friend to the general auto shop with more than 40 local shops calling themselves Pete’s Garage customers. With a strong reputation for fixing difficult-to-fix cars, Pete’s Garage is more of a diagnostics destination than a maintenance shop.

Read the full article at http://digital.autoinc.org/article/Training%2C+Tooling%2C+Information/1598805/190401/article.html.

Previous Page  Next Page


Publication List
Using a screen reader? Click Here